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La-Z-Boy South Texas Cancellation, Return & Exchange Policy

Your satisfaction is our goal! We understand that there are many issues that must be considered when purchasing furniture and want you to feel comfortable with your decision. 

What is La-Z-Boy’s Cancellation Policy?

Can I exchange my La-Z-Boy Purchase?

What is La-Z-Boys Return Policy?

Can I Pick Up my La-Z-Boy Order?

Return/Exchange Conditions Checklist

Customers must make every effort to protect the furniture until it has been received back by an authorized La-Z-Boy representative. All items must be received in “New” Condition. There are no exceptions to this policy. 

In the event that the furniture does not meet the requirements for the inspection, and in the conscience that it was originally delivered, the Exchange or Refund will be canceled. 

woman relaxing in black leather power recliner chair


1. No Household food or beverage stains

2. No Stains from human or pet saliva, urine, stomach fluid, or blood

3. No Burns or Singe Marks

4. No Stains from ink, crayons, markers, make-up, nail polish, or cosmetics

5. No cuts, punctures, scratches, or tears

6. No pet hair

7. No odors